Alconox, Inc. The Leader in Critical-Cleaning Detergents
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Ask Alconox

E-mail a general question to cleaning@alconox.com

If you have a specific cleaning related problem, please fill out the form below so we can direct your questions to the appropriate applications specialist:

Items in red are required.

1. Consultation Code (if applicable):  

2. Contact information:

Name:
Title:
Company:
Address 1:
Address 2:
City:
Region/Province/State:
Postal Code/Zip Code:
Country:
Phone:
Fax:
E-mail:
Web:

3. Your principal activity:

Healthcare
Laboratory
Environmental & Water Testing
Electronics
Pharmaceutical
Food & Dairy
Cosmetics
Metalworking
Optical
Nuclear
Educational Institution
Medical Device Manufacturing
Precision Manufacturing (please describe):
Other (please describe):

4. What size/how often do you purchase high-quality cleaners?

units (single boxes or bottles) - weekly  monthly  yearly 
cases (cases of boxes or bottles) - weekly  monthly  yearly 
med. Sizes (50-100 lb or 5-15 gal drum) - weekly  monthly  yearly 
bulk sizes (300 lb or 55 gal drum) - weekly  monthly  yearly 

5. Your primary job function:

Administrative Assistant
Consultant
Corporate Management
Engineer
Healthcare
Laboratory Manager
Plant Manager
Purchasing
QC/QA Validation
Safety/Regulatory Compliance
Sales/Marketing/Distribution
Scientist/Researcher/Teacher
Stockroom/Store/Warehouse
Technician
Other (please describe):

6. Estimated annual purchases of high-quality cleaners in US$ (if known): 

7. What surfaces are you cleaning?

Polycarbonate, acrylic, and other sensitive plastics
Filters, membranes, RO or UF systems
PC boards, wafers, electronic components
Pipets in syphon washers
Soft metals: aluminum, copper, brass, other non-ferrous
Stainless steel, iron, nickel
Glass, ceramic, porcelain, rubber, fiberglass, plastic
Other (please describe):

8. What soils are you removing?

Proteinaceous soils, blood and other body fluids, tissue
Inorganic soils, scale, salts, metallic complexes, metal oxides, trace metals
Silicone oils, mold-release agents, buffing compounds, radioisotopes, radioactive contaminants
Oils, cutting fluids, chemical, solvents, bio-residues, particulates, laboratory soils
Heavy oils, greases, baked-on residues
Conductive residues, resins, rosins, solder, fluxes, particulates, salts
Other (please describe):

9. Where do you use your detergents?

Household/Janitorial location
Laboratory
Central cleaning/service
Office/Clinic
Manufacturing process location
Field cleaning
Other (please describe):

10. How long is the cleaning cycle? 

11. How are you cleaning?

By hand
Soak or circulate clean-in-place
Syphon pipet washer
Power spray wand
Ultrasonic (please specify brand):
 (age/yrs)
Washer/sanitizer (please specify brand):
 (age/yrs)
Glassware washer (please specify brand):
 (age/yrs)
Parts washer (please specify brand):
 (age/yrs)
PC board washer (please specify brand):
 (age/yrs)
Solvent vapor/soak (please specify brand):
 (age/yrs)
Other (please describe):

12. What temperature rinse?

Ambient
Warm (100-129 deg F, 40-50 deg C)
Hot (130-150 deg F, 50-65 deg C)
Very Hot

13. How are you rinsing?

No rinse
Wipe rinse
Dip tank(s):
How many tanks?
Overflow dip tank(s):
How many tanks?
Running water rinse
How long?
Other (please describe):

14. What kind of rinse solution are you using?

Tap water
Softened water
Distilled water
Deionized
Ultra-filtered (UF)
Reverse Osmosis
Solvent solution (please specificy type):
Other (please describe):

15. What kind of drying are you using?

Air dry
Forced air dry
Open dry
Drying solvent (please specify type):
Vacuum dry
Other (please describe):

16. What concentration of cleaner?

½%
1%
2%
5%
10%
Other (please specify)

17. What cleaner is currently being used for cleaning?

Alconox cleaner? (please specify type):
Other (please describe):

18. How is cleanliness determined?

Visual
Ionic contamination
Ultraviolet light
Water drop test
Surface analysis
Other (please describe):

19. Are you are currently experiencing problems with the cleaner you are using?

20. Any special waste treatment/disposal concerns?

21. Is rusting an issue?

Yes
No

22. Any other comments:

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