Critical Cleaning - Alconox, Inc.: Difficulties ordering Alconox, Inc. cleaners from Fisher Scientific

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Thursday, October 19, 2006
Difficulties ordering Alconox, Inc. cleaners from Fisher Scientific

Problem:
Due to changes in catalog numbers for Alcnox, Inc. cleaners at Fisher Scientific, we have heard that some customers or Fisher Scientific Customer Service Representatives may be having difficulty finding the correct catalog number to use to order Alconox, Inc. cleaners with Fisher. We have heard that their representatives have made statements to potential Alconox customers that could be understood by some to suggest that the Alconox cleaners are discontinued, obsolete or no longer available.

Solution:
Alconox, Inc. cleaners are not discontinued, obsolete, or unavailable: just the Fisher catalog number has changed. To find the correct catalog numbers to order Alconox, Inc. cleaners with, you can see the table at http://www.alconox.com/popups/popups_dealer/dealer02.html, or go to the home page of www.alconox.com and click on the link in the center of the home page about the "Important Product Availability Notice." This has a link to the table of old and new catalog numbers and explains that Fisher may place your order with us and have us ship directly from our factory. Note that you can also use the "Find Dealer" button at the top of the page to find other local stocking dealers if you prefer not to have your cleaners shipped from our factory.

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(Difficulties ordering Alconox, Inc. cleaners from Fisher Scientific)