Fisher Scientific:
Fisher Scientific recently posted information on their website and we have heard that their representatives have made statements to potential Alconox customers that could be understood by some to suggest that the Alconox cleaners are discontinued, obsolete or no longer available.

Not Discontinued by Fisher - Just New Catalog Numbers:
Alconox cleaners are not discontinued, obsolete or unavailable. Instead, we have been advised that Fisher has discontinued the old Fisher catalog numbers for a number of Alconox cleaners and replaced them with new numbers: to see the new numbers that are needed to order from Fisher, click here. Note that Fisher may require that the items ordered are shipped from the manufacturer rather than from their stock.

Many Dealers Have Increased Stock of Alconox Cleaners:
To help our customers achieve their purchasing goals, we aim to give dealers the flexibility to set the price and stocking requirements for our cleaners. You may wish to confirm that your current dealer is meeting your requirements before seeking another Alconox dealer. To see a complete list of Alconox dealers click here.

Substitutes, Mark your Orders NO SUBSTITUTES:
Some Alconox dealers may offer substitutes when you attempt to order Alconox cleaners using our brand names or manufacturer catalog numbers. These dealers may indicate that the Alconox products are out-of-stock, no longer being produced, or are ineffective. Certainly, feel free to contact us if you have any questions about the availability of Alconox products. We trust that Alconox customers will not easily accept substitutes for the value and performance that Alconox cleaners have been providing to scientists and engineers for over 60 years. There is no substitute for sound research. If you have received any substitute product when you ordered an Alconox cleaner, please contact us toll-free at 877-877-2526 or cleaning@alconox.com and we will be happy to assist you in getting the correct Alconox cleaner you wanted. To assure that you get the Alconox cleaner you order, be sure to specify “no substitutes” on your order.

Alconox Customer Service Hotline: 877-877-2526 (+914-948-4040)
Alconox Customer Service Email: cleaning@alconox.com

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